:root{
  --bg:#f0f0f0;
  --panel:#fff;
  --ink:#333;
  --muted:#999;
  --line:#ddd;
  --brand:#3498db;
  --brand-ink:#2980b9;
  --op:#e67e22;
  --op-ink:#d68910;
  --ok:#27ae60;
  --err:#e74c3c;
  --amber:#d68910;
  --topbar:#2c3e50;
  --topbar-2:#1a252f;
  --radius:6px;
}
*{box-sizing:border-box;margin:0;padding:0;}
body{font-family:-apple-system,"PingFang SC","Microsoft YaHei",sans-serif;background:var(--bg);color:var(--ink);font-size:13px;}

/* ---------- 顶栏 ---------- */
.topbar{height:52px;background:var(--topbar);color:#fff;display:flex;align-items:center;padding:0 16px;position:fixed;top:0;left:0;right:0;z-index:20;}
.topbar .logo{font-weight:700;font-size:15px;}
.topbar .logo small{font-weight:400;opacity:.7;font-size:11px;margin-left:6px;}
.ws-switch{margin-left:28px;display:flex;background:var(--topbar-2);border-radius:6px;overflow:hidden;align-items:center;}
.ws-switch label{color:#aaa;font-size:12px;padding:0 10px;white-space:nowrap;}
.ws-switch select{background:transparent;border:none;color:#fff;padding:6px 10px;font-size:12px;outline:none;cursor:pointer;}
.ws-switch select option{color:#333;}
.ws-switch button{background:transparent;border:none;color:#aaa;padding:6px 16px;cursor:pointer;font-size:12px;}
.ws-switch button:hover{color:#fff;}
.ws-switch button.active{background:var(--brand);color:#fff;}
.user{margin-left:auto;display:flex;align-items:center;gap:8px;color:#eee;font-size:12px;}
.user .avatar{width:26px;height:26px;border-radius:50%;background:#7f8c8d;display:inline-flex;align-items:center;justify-content:center;font-size:12px;color:#fff;}
.user .logout{color:#bbb;text-decoration:none;margin-left:4px;}

/* ---------- 布局 ---------- */
.layout{display:flex;margin-top:52px;}
.sidebar{width:188px;background:var(--panel);border-right:1px solid var(--line);min-height:calc(100vh - 52px);padding:12px 0;position:fixed;top:52px;bottom:0;overflow-y:auto;}
.brand{font-size:15px;font-weight:700;padding:6px 16px 10px;color:var(--ink);}
.nav-group{font-size:11px;color:#999;padding:10px 16px 4px;}
.sidebar nav a,.nav-item{display:flex;align-items:center;gap:8px;padding:9px 16px;cursor:pointer;color:#444;text-decoration:none;border-left:3px solid transparent;font-size:13px;background:transparent;}
.sidebar nav a:hover,.nav-item:hover{background:#f5f7fa;}
.sidebar nav a.active,.nav-item.active{background:#eaf4fd;border-left-color:var(--brand);color:var(--brand-ink);font-weight:600;}
.nav-item .dot{width:6px;height:6px;border-radius:50%;background:#bbb;flex:0 0 auto;}
.nav-item .dot.op{background:var(--op);}
.nav-item .tag{margin-left:auto;font-size:9px;padding:1px 5px;border-radius:3px;background:#eee;color:#888;}
.nav-item .tag.op{background:#fdf0e3;color:var(--op-ink);}
.main{margin-left:188px;padding:20px;width:calc(100% - 188px);min-width:0;flex:1;}

/* ---------- 页面标题 ---------- */
h2,.page-title{font-size:18px;font-weight:700;margin-bottom:4px;}
h2 + .muted,.page-sub{color:#999;font-size:12px;margin-bottom:16px;}

/* ---------- 卡片 / KPI ---------- */
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px;margin-bottom:16px;}
.card-title{font-weight:600;margin-bottom:10px;display:flex;align-items:center;gap:6px;}
.cards{display:flex;gap:14px;flex-wrap:wrap;margin-bottom:16px;}
.card .k{color:var(--muted);font-size:11px;}
.card .v{font-size:22px;font-weight:700;margin-top:4px;}
.panels{display:grid;grid-template-columns:2fr 1fr;gap:16px;align-items:start;}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px;margin-bottom:16px;}
.kpi-row{display:flex;gap:14px;flex-wrap:wrap;}
.kpi{flex:1;min-width:150px;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px;}
.kpi .label{color:var(--muted);font-size:11px;}
.kpi .value{font-size:22px;font-weight:700;margin-top:4px;}
.kpi .delta{font-size:11px;color:var(--ok);margin-top:2px;}

/* ---------- 表格 ---------- */
table,table.data{width:100%;border-collapse:collapse;font-size:12px;background:var(--panel);border:1px solid var(--line);}
th,td{border:1px solid #e0e0e0;padding:8px 10px;text-align:left;}
th{background:#f7f7f7;color:#666;font-weight:600;}
tr:nth-child(even) td{background:#fcfcfc;}

/* ---------- 按钮 / 标签 ---------- */
button,.btn{padding:6px 12px;border:1px solid var(--brand);background:var(--brand);color:#fff;border-radius:4px;cursor:pointer;font-size:12px;text-decoration:none;display:inline-block;}
button.ghost,.btn.ghost{background:#fff;color:var(--brand);}
button.op,.btn.op{border-color:var(--op);background:var(--op);}
button:hover,.btn:hover{filter:brightness(.97);}
button.primary{background:var(--brand);color:#fff;border-color:var(--brand);}
.collapse-toggle{background:transparent;border:none;color:var(--brand);padding:4px 0;cursor:pointer;font-size:13px;font-weight:600;display:inline-flex;align-items:center;gap:6px;}
.collapse-toggle:hover{filter:none;color:var(--ink);text-decoration:underline;}
.pill{display:inline-block;padding:2px 8px;border-radius:10px;font-size:11px;background:#eee;color:#666;}
.pill.green{background:#e8f6ef;color:var(--ok);}
.pill.red{background:#fdecea;color:var(--err);}
.pill.amber{background:#fef5e7;color:var(--amber);}
.badge{display:inline-block;padding:2px 8px;border-radius:10px;font-size:11px;background:#eee;color:#666;}
.badge.ok{background:#e8f6ef;color:var(--ok);}
.badge.off{background:#f0f1f3;color:var(--muted);}
.badge.warn{background:#fef5e7;color:var(--amber);}

/* ---------- 表单 / 工具条 ---------- */
.toolbar{display:flex;gap:8px;margin-bottom:12px;align-items:center;flex-wrap:wrap;}
.field,.toolbar input,.toolbar select{border:1px solid #ccc;border-radius:4px;padding:5px 8px;font-size:12px;color:#666;background:#fafafa;}
.form-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;}
.form-grid label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--muted);}
.form-grid input,.form-grid select{padding:8px 10px;border:1px solid var(--line);border-radius:4px;color:var(--ink);background:#fff;}
.form-actions{grid-column:1/-1;display:flex;gap:12px;align-items:center;justify-content:flex-end;}
select.mini{border:1px solid #ccc;border-radius:4px;padding:3px 6px;font-size:11px;}
.muted{color:var(--muted);font-size:12px;}

/* ---------- 提示 / banner ---------- */
.banner{background:#fef5e7;border:1px solid #f0c674;color:#9c640c;padding:8px 12px;border-radius:4px;font-size:12px;margin-bottom:14px;}
.banner.red{background:#fdecea;border-color:#f5b7b1;color:#a93226;}
.alert{background:#fdecea;color:var(--err);padding:8px 12px;border-radius:4px;font-size:12px;margin-bottom:14px;}
.hint{color:#aaa;font-size:11px;font-style:italic;}
.placeholder{background:repeating-linear-gradient(45deg,#f3f3f3,#f3f3f3 8px,#eee 8px,#eee 16px);border:1px dashed #ccc;border-radius:4px;display:flex;align-items:center;justify-content:center;color:#aaa;font-size:12px;}

.badge.info{background:#e8f1fb;color:#2f6fb0;}
.badge.muted{background:#f0f1f3;color:var(--muted);}

/* ---------- 私信工作台 ---------- */
.dm-layout{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start;margin-top:6px;}
.dm-list{min-width:0;}
.dm-list .data th,.dm-list .data td{font-size:12px;}
.dm-detail{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:14px;min-height:420px;}
.dm-detail .empty{color:#aaa;font-size:13px;padding:40px 0;text-align:center;}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:4px;overflow:hidden;}
.seg button{border:none;background:#fff;padding:6px 12px;cursor:pointer;font-size:12px;color:var(--muted);}
.seg button.active{background:var(--brand);color:#fff;}
.thread-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px;padding-bottom:8px;border-bottom:1px solid var(--line);}
.thread-msgs{display:flex;flex-direction:column;gap:10px;max-height:300px;overflow:auto;padding:6px 2px;margin-bottom:10px;}
.bubble{max-width:78%;padding:8px 12px;border-radius:10px;font-size:13px;line-height:1.5;word-break:break-word;}
.bubble.in{background:#f1f3f5;align-self:flex-start;border-bottom-left-radius:2px;}
.bubble.out{background:var(--brand);color:#fff;align-self:flex-end;border-bottom-right-radius:2px;}
.bubble-meta{font-size:11px;opacity:.7;margin-bottom:3px;}
.bubble.out .bubble-meta{color:#eaf2ff;}
.ai-suggest{margin-top:6px;font-size:11px;background:#fffbe6;border:1px dashed #f0c674;color:#9c640c;padding:4px 8px;border-radius:4px;}
.reply-box{border-top:1px solid var(--line);padding-top:10px;}
.reply-box textarea{width:100%;border:1px solid var(--line);border-radius:4px;padding:8px;font-size:13px;resize:vertical;box-sizing:border-box;}
.reply-actions{display:flex;justify-content:space-between;margin-top:8px;gap:10px;}
button.ghost.sm,.btn.ghost.sm{padding:2px 8px;font-size:11px;}

/* ---------- 分页 / 模态 / toast ---------- */
.pager{margin-top:12px;display:flex;gap:8px;align-items:center;}
.modal{position:fixed;inset:0;background:rgba(0,0,0,.4);display:flex;align-items:center;justify-content:center;z-index:40;}
.modal.hidden,.hidden{display:none;}
.modal-box{background:#fff;border-radius:8px;padding:22px;width:360px;border:1px solid var(--line);}
.modal-box select{width:100%;padding:8px;margin:10px 0;border:1px solid var(--line);border-radius:4px;}
.modal-actions{display:flex;gap:10px;justify-content:flex-end;}
.toast{position:fixed;bottom:26px;left:50%;transform:translateX(-50%);background:#1f2329;color:#fff;padding:10px 18px;border-radius:8px;z-index:50;}
.toast.hidden{display:none;}

/* ---------- 登录 ---------- */
.login-body{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--topbar);}
.login-card{background:#fff;padding:34px 30px;border-radius:8px;width:340px;}
.login-card h1{margin:0;font-size:20px;}
.login-card .sub{color:var(--muted);margin:6px 0 20px;font-size:12px;}
.login-card label{display:flex;flex-direction:column;gap:6px;margin-bottom:14px;font-size:13px;color:var(--muted);}
.login-card input{padding:10px;border:1px solid var(--line);border-radius:4px;color:var(--ink);}
.login-card button{width:100%;padding:11px;background:var(--brand);color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;}
.login-card .hint{color:var(--muted);font-size:12px;margin-top:14px;}

/* ---------- 配置表单（策略 / 话术） ---------- */
.card-form{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:18px;max-width:780px;}
.form-row{display:flex;flex-direction:column;gap:6px;margin-bottom:14px;}
.form-row > label{font-size:13px;color:var(--ink);font-weight:600;}
.form-row .checkbox{font-size:13px;color:var(--muted);font-weight:400;display:flex;align-items:center;gap:6px;cursor:pointer;}
.card-form textarea,.card-form input,.card-form select{padding:8px 10px;border:1px solid var(--line);border-radius:4px;color:var(--ink);background:#fff;font-size:13px;width:100%;box-sizing:border-box;resize:vertical;}
.card-form h3{margin:0 0 14px;font-size:15px;font-weight:700;color:var(--ink);}
.form-row.two{display:grid;grid-template-columns:1fr 1fr;gap:14px;}
.form-row.two > div{display:flex;flex-direction:column;gap:6px;}
.pwd-wrap{display:flex;gap:8px;align-items:center;}
.pwd-wrap input{flex:1;}
.pwd-toggle{border:1px solid var(--line);background:#fafafa;color:var(--muted);padding:6px 12px;border-radius:4px;cursor:pointer;font-size:12px;flex:0 0 auto;}
.pwd-toggle:hover{filter:none;color:var(--ink);}

/* ---------- 采集状态 ---------- */
.collect-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:12px;margin-bottom:16px;}
.collect-card{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:14px;}
.cc-src{font-weight:700;font-size:14px;margin-bottom:8px;color:var(--ink);}
.cc-row{display:flex;justify-content:space-between;font-size:12px;padding:3px 0;color:var(--muted);}
.cc-row span:last-child{color:var(--ink);}
.err-cell{color:var(--err);font-size:11px;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}

/* ---------- 详情弹窗 ---------- */
.detail-row{display:flex;justify-content:space-between;gap:16px;padding:7px 0;border-bottom:1px dashed var(--line);font-size:13px;}
.detail-row .dk{color:var(--muted);flex:none;}
.detail-row .dv{color:var(--ink);text-align:right;word-break:break-word;}

/* ---------- AI 建议 / 转人工提示 ---------- */
.ai-suggest{margin-top:6px;font-size:12px;color:var(--muted);background:var(--soft);border:1px dashed var(--line);border-radius:4px;padding:6px 8px;}
.ai-suggest button{margin-left:6px;vertical-align:middle;}
.ai-escalate{margin-top:6px;font-size:12px;color:var(--err);background:rgba(220,53,69,.08);border:1px solid rgba(220,53,69,.3);border-radius:4px;padding:5px 8px;font-weight:600;}
.ai-price{margin-top:6px;font-size:12px;color:#9c640c;background:rgba(255,152,0,.1);border:1px solid rgba(255,152,0,.4);border-radius:4px;padding:5px 8px;font-weight:600;}

/* ---------- 评论工作台差异化（视频上下文 / 点赞 / 置顶）---------- */
.badge.pin{background:rgba(255,193,7,.18);color:#a87700;border:1px solid rgba(255,193,7,.45);font-weight:600;}
.badge.lead{background:rgba(255,152,0,.15);color:#c2410c;border:1px solid rgba(255,152,0,.45);font-weight:600;}
.lead-chip{margin:8px 0;padding:8px 12px;background:var(--soft);border:1px solid var(--line);border-left:3px solid #ff9800;border-radius:6px;font-size:13px;}
.lead-chip a{color:#c2410c;font-weight:600;text-decoration:underline;cursor:pointer;}
.lead-chip a:hover{color:#ea580c;}
.detail-row{display:flex;gap:12px;padding:6px 0;border-bottom:1px dashed var(--line);font-size:14px;}
.detail-row .dk{width:90px;color:var(--muted);flex:none;}
.detail-row .dv{color:var(--ink);word-break:break-all;}
.comment-ctx{margin:8px 0;padding:8px 10px;background:var(--soft);border:1px solid var(--line);border-left:3px solid var(--accent);border-radius:6px;}
.comment-ctx .ctx-label{font-size:11px;color:var(--muted);letter-spacing:.05em;}
.comment-ctx .ctx-title{font-weight:600;color:var(--ink);margin:2px 0 4px;}
.comment-ctx .ctx-link{font-size:12px;color:var(--accent);text-decoration:none;}
.comment-ctx .ctx-link:hover{text-decoration:underline;}
.comment-meta-row{margin-top:5px;font-size:12px;display:flex;gap:10px;align-items:center;}
.comment-meta-row .like{color:#e0245e;font-weight:600;}